07:396 min agoRefund requested — Ms. LindqvistUrgentGuest asks to cancel the second night and refund €189. Policy allows 50% until 12:00.guestAnnika LindqvistRoom 214booking€189 Resolve
07:3114 min agoVIP guest reported a problemUrgentMr. Kask (7th stay, Domaine tier) reports no hot water in 402 since 06:20.guestRasmus KaskRoom 402whatsapp Resolve
07:1728 min agoGuest waiting 28 minutesNeeds attentionBooking.com thread from Ms. Ruiz has no reply — outside the 10 minute promise.systemSofia RuizRoom 121booking Resolve
07:1431 min agoAI needs approval before sendingNeeds attentionDraft offers a complimentary late check-out to 308 — value above the auto-approval limit.BaltIQMattias HaasRoom 308whatsapp Resolve
07:1134 min agoParking sold (€15)Secure garage added to reservation BK-40277 and pushed to the PMS.BaltIQIngrid SørensenRoom 233email€15
07:0738 min agoAI answered automaticallyBreakfast hours and tram route explained in Swedish, confidence 0.96.BaltIQAnnika LindqvistRoom 214booking
07:0144 min agoAI confidence low (0.51)Needs attentionQuestion about a corporate invoice split — no matching policy in the knowledge base.BaltIQPetra NovakRoom 117email Resolve
06:5352 min agoGuest memory updatedStaff approved: “Prefers high floor, allergic to feather pillows.”staffRasmus Kask
06:4758 min agoOverbooking detected for 14 AugUrgentDeluxe Sea category is 2 rooms over inventory across Booking.com and the PMS.systempms Resolve
06:421 hour agoBreakfast sold (€19)Added for two guests in 121 after an AI suggestion at booking confirmation.BaltIQSofia RuizRoom 121email€19
06:341 hour agoRepeated complaint — Room 202Needs attentionThird mention of the television this week. A task was opened for maintenance.systemRoom 202web Resolve
06:211 hour agoPayment issue — BK-40190UrgentPre-authorisation declined for a 3-night stay arriving today at 15:00.systemJulien Moreaupms€612 Resolve
06:132 hours agoAI answered automaticallyLate arrival at 23:40 confirmed in German, key collection explained.BaltIQMattias HaasRoom 308whatsapp
06:002 hours agoMemory suggestion awaiting approvalNeeds attentionBaltIQ suggests: “Travels with a small dog — requests ground floor.”BaltIQIngrid Sørensen Resolve
05:472 hours agoBooking cancelled — 3 nightsUrgentBK-40155 cancelled 11 hours before arrival. Recovery offer drafted for approval.guestThomas Vogelbooking€447 Resolve
05:392 hours agoPMS synchronisedMews: 24 arrivals, 19 departures, 81% occupancy imported without conflicts.systempms
05:252 hours agoNew review · 9.4 on Booking.com“The team answered every message within a minute — even at midnight.”guestElin Bergmanbooking
05:103 hours agoTask completed — turndown for 402Housekeeping closed the VIP turndown request from last night.staffRoom 402
04:573 hours agoEscalated complaint — noise in 118UrgentSecond night of construction noise. Guest asked for a manager call back.systemMarta KowalskaRoom 118email Resolve
04:433 hours agoCheck-in completed — 233Online check-in finished by the guest, keys issued at the desk.guestIngrid SørensenRoom 233