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Every guest conversation from Booking.com, WhatsApp and email in one thread per reservation.

Annika Lindqvist

Booking.com · Refund for the second night · Room 214

Escalated to staff

Guest· 07:31

Vi måste avboka natt två — kan vi få pengarna tillbaka?

BaltIQ· 07:32· Swedish

Kära Annika, Tack för ditt meddelande. Vi beklagar att era planer har ändrats. Jag har vidarebefordrat din förfrågan till vår receptionschef, som återkommer till dig personligen inom kort med besked om återbetalningen. Vänliga hälsningar, Fonnental Design Hotel Receptionen

Internal · why BaltIQ replied this way

Reservation lookup: Reservation BK-40218 found in Mews · 2 nights · Deluxe Sea 214
Policy applied: Semi-flexible rate — 50% refundable (€189) until 12:00 today.
Decision: Refunds exceed AI authority. Holding reply sent, thread escalated to front office.
Confidence: 0.94

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