Messages answered
Across Booking.com, email and WhatsApp
Routine questions about check-in, parking, breakfast and late arrivals no longer reach the front desk.
1,800
Per month
76%
Handled automatically
First house
Fonnental Design Hotel,
Tallinn.
Our first pilot property. The figures below are realistic projections based on the hotel's message volume, and will be replaced with measured results.
Chapter V · First houseFonnental Design Hotel,
Fonnental Design Hotel,
Tallinn.
A design hotel in the centre of Tallinn, handling guest messages across Booking.com, email and WhatsApp. The figures below are early projections from the pilot scope — they will be replaced with measured results.
1,800
Guest messages answered / mo
62h
Staff hours saved / mo
€2,400
Additional services sold / mo
Placeholder figures based on the property's message volume. Real statistics will be published once the pilot completes.
Pilot in preparation — first measured results expected this season.
Fonnental Design Hotel · Tallinn
Staff hours saved
Front desk and reservations
Time returned to guests in the lobby rather than to repeated typing in four separate inboxes.
62h
Per month
<1 min
Routine reply time
Additional services sold
Only offers the hotel approved
Late check-out, transfers and upgrades offered at the right moment — while sensitive cases still go to a human.
€2,400
Per month
24%
Escalated to staff
Chapter VII · How we build
We would rather show you the product than borrowed praise.
Built by hoteliers, not by a team guessing what a front desk does at 23:40.
Origin
Written inside real hotel operations
Nothing is invented. Every answer is grounded in the reservation, the thread and approved preferences.
Accuracy
PMS-grounded replies
The hotel keeps control. Sensitive situations, saved preferences and tone all remain your decision.
Control
Human approval by design
Chapter IX · An InvitationA conversation,
A conversation,
to begin.
We work closely with a small number of properties while we build. Tell us about yours, and we will reply personally within one working day.
Talk to us
hello@baltiqnovum.com